Covid-19 Update

Terms and Conditions

As of the 6th of December 2021, Alkina Lodge will be under new ownership and management.  As of this date, the terms and conditions will be changing and can be found below.  
If you have any questions please feel free to give us a call.
Current Terms and conditions
All prices quoted are in Australian dollars and inclusive of 10% GST. The 4 bedroom Luxury Lodges can accommodate up to 8 people, on a double-occupancy basis. The Master Bedroom in each Lodge is furnished with a luxury king bed. The other three bedrooms come with king beds that can be converted into 2 x king singles.Alkina welcomes children of all ages subject to appropriate parental supervision in consideration of our other guests.

Because of the sensitive nature of the environment in which the Alkina Lodges are situated, it is not possible to accommodate pets.

Check-In Time: 3 pm
Check-Out Time: 11.00 am

Payment Policy

Full payment is required 30 days prior to arrival. We accept Visa, MasterCard or Direct Deposit.

Rates are subject to change without notice.

Cancellation Policy

As a small boutique property, our business depends on maximising occupancy. Cancellations often result in empty rooms due to booking lead times. For cancellations within 30 days of the arrival date, 50% of the total will be refunded. For cancellations made within 14 days of arrival, all monies will be forfeited. No refund can be given in the event of non-arrival. We recommend that you protect yourself with travel insurance.

In the event of a cancellation due to a COVID 19 related matter a full refund will be given, we please ask that you let us know as soon as possible if you think you will not be able to make it.

All guests staying after the 5th of December 2021 will be subject to the below terms and conditions

PAYMENT TERMS
Payments may be made by Visa Card, Mastercard or Bank Transfer.
A deposit of 50% of the total rate is required when booking. Accommodation will not be held without a deposit.
If paying the initial deposit by bank transfer, the bank transfer must be completed within 24 hours to prevent the booking being cancelled.
The balance must be received 30 days prior to arrival.
Failure to comply with these payment terms may result in your booking being cancelled with no refund of any deposit paid.
Payments may be made with a maximum of two transactions, either by credit card or direct deposit.

CANCELLATIONS
All requests for cancellations and amendments to bookings must be submitted in writing. Please include booking name, property name & reason for cancelling. Bookings cannot be cancelled within 60 days of arrival.
Please note that we have a NO REFUND policy. Regardless of sickness or unforeseen circumstances.
If the cancelled property is able to be re-booked for the same dates, a credit voucher for the total deposit paid less a minimum $75 administration fee will be issued.
Booking Fees and processing fees are non-refundable.
Any funds remaining after the deduction of cancellation, administration and booking fees will be distributed in the form of a credit voucher with 6 months validity.
Travel insurance is recommended for medical and cancellation coverage.
In addition to our cancellation policy, any amendments made to booking dates will incur a minimum administration fee of $75. Dates of stay cannot be changed within 60 days of original arrival date.
If your booking needs to be cancelled due to restrictions related to COVID Travel restrictions you will be provided with a credit voucher for the monies paid to use on another stay at the property you have booked within 3 years of your original check-in date.