Covid-19 Update

Frequently asked questions

If I book a room for myself and my partner, will I have to share the Lodge with other people?

When you book accommodation at Alkina, regardless of whether you are a party of two or eight, you will have an entire Lodge to yourself.

What bedding configurations are possible?

Each Lodge has four bedrooms, the Master with an en-suite and three others that share a bathroom. Each of these rooms has a king-sized bed that can be split into two king singles. This allows us to be flexible in terms of the accommodation options, making us an ideal choice for families. However, if you are planning a romantic weekend for two, rest assured that you will have the entirety of a lodge and all of its facilities to yourself.

If you are interested in accommodating a larger group, for instance several families, a social or work-related group of colleagues, it is possible to book the other Lodges. Booking two Lodges will allow you to accommodate anywhere from 9 to 16 people. Booking the third Lodge will provide accommodation for up to 24 people.

Alkina Lodge depends on tank water. Is it safe to drink the water?

Alkina’s water supply consists of collected rainwater, stored in tanks. While this water is of an exceptional standard, to ensure the safety and peace of mind of our guests, each Lodge is fitted with a filtration and UV treatment system to guarantee the pristine quality of our water.

Is it okay to drive a rental car to the Alkina property? Is there somewhere to park?

Car rental companies sometimes specify that clients are not to take their vehicles off-road. While Parker’s Access Track and the Moonlight Head’s Road are not surfaced, they are well-established gravel roads and meet the requirements for standard driving surfaces. They are not “off-road” tracks.

Secure car parking is available at each of the Lodges. There is under-cover parking for one vehicle, and space for a second or third car if required.

Where is the nearest shopping centre?

Alkina Lodge is in a relatively remote location. The nearest towns, Colac and Apollo Bay are both an hour’s drive away. Of these two towns, Colac is larger and offers a more substantial range of supermarkets, restaurants, general shops and petrol stations.

Port Campbell is approximately 30 minutes drive and has a limited range of shops and restaurants (the supermarket is small and has a limited range). Timboon is approximately 40 minutes away, and offers a slightly larger range of shopping options than Port Campbell.

Laver’s Hill is approximately ten minutes drive. Yatzies Cafe offers take-away food and a very basic range of grocery items.

How far away are the Twelve Apostles?

From Alkina it is a fifteen drive to the Twelve Apostles Visitors’ Centre. This means Alkina is in the perfect position for you to explore not only the Twelve Apostles, but the many other attractions of the Shipwreck Coast.

Is it possible for someone to come and cook for us?

Alkina can organise take away style meals that we deliver to your lodge on request, we do however require 7 days notice.

How long is the drive from Melbourne?

If driving along the Great Ocean Road, we recommend allowing 6 hours to fully enjoy the drive.

If taking the inland route through Colac, Alkina can be reached in under 3 hours.

Is there anything specific that should bring to Alkina Lodge?

The lodges ‘breathe’ and can get chilly, so in winter, please bring appropriate clothing.

The lodges are designed to capture as much light as possible, if you would like to sleep in, we recommend bringing a sleeping mask.

Bike riders must complete a waiver and bring and wear their own safety helmet. Safety is your responsibility.

What is your cancellation policy?

As of the 6th of December 2021, Alkina Lodge will be under new ownership and management. As of this date, the terms and conditions will be changing and can be found below.
If you have any questions please feel free to give us a call.
Current Terms and conditions
All prices quoted are in Australian dollars and inclusive of 10% GST. The 4 bedroom Luxury Lodges can accommodate up to 8 people, on a double-occupancy basis. The Master Bedroom in each Lodge is furnished with a luxury king bed. The other three bedrooms come with king beds that can be converted into 2 x king singles.Alkina welcomes children of all ages subject to appropriate parental supervision in consideration of our other guests.
Because of the sensitive nature of the environment in which the Alkina Lodges are situated, it is not possible to accommodate pets.

Check-In Time: 3 pm
Check-Out Time: 11.00 am

Payment Policy
Full payment is required 30 days prior to arrival. We accept Visa, MasterCard or Direct Deposit.

Rates are subject to change without notice.

Cancellation Policy
As a small boutique property, our business depends on maximising occupancy. Cancellations often result in empty rooms due to booking lead times. For cancellations within 30 days of the arrival date, 50% of the total will be refunded. For cancellations made within 14 days of arrival, all monies will be forfeited. No refund can be given in the event of non-arrival. We recommend that you protect yourself with travel insurance.

In the event of a cancellation due to a COVID 19 related matter a full refund will be given, we please ask that you let us know as soon as possible if you think you will not be able to make it.

All guests staying after the 5th of December 2021 will be subject to the below terms and conditions
PAYMENT TERMS
Payments may be made by Visa Card, Mastercard or Bank Transfer.
A deposit of 50% of the total rate is required when booking. Accommodation will not be held without a deposit.
If paying the initial deposit by bank transfer, the bank transfer must be completed within 24 hours to prevent the booking being cancelled.
The balance must be received 30 days prior to arrival.
Failure to comply with these payment terms may result in your booking being cancelled with no refund of any deposit paid.
Payments may be made with a maximum of two transactions, either by credit card or direct deposit.
CANCELLATIONS
All requests for cancellations and amendments to bookings must be submitted in writing. Please include booking name, property name & reason for cancelling. Bookings cannot be cancelled within 60 days of arrival.
Please note that we have a NO REFUND policy. Regardless of sickness or unforeseen circumstances.
If the cancelled property is able to be re-booked for the same dates, a credit voucher for the total deposit paid less a minimum $75 administration fee will be issued.
Booking Fees and processing fees are non-refundable.
Any funds remaining after the deduction of cancellation, administration and booking fees will be distributed in the form of a credit voucher with 6 months validity.
Travel insurance is recommended for medical and cancellation coverage.
In addition to our cancellation policy, any amendments made to booking dates will incur a minimum administration fee of $75. Dates of stay cannot be changed within 60 days of original arrival date.
If your booking needs to be cancelled due to restrictions related to COVID Travel restrictions you will be provided with a credit voucher for the monies paid to use on another stay at the property you have booked within 3 years of your original check-in date.